Privacy Policy | eeejl Official Gaming Platform Philippines

Last Updated: 2026-08-22

Quick Privacy Summary

What we collect: Account details, identity verification, payment methods, and technical device data.
Why we collect it: To manage your account, process PHP transactions, prevent fraud, and ensure legal compliance.
Who sees it: Our internal team and essential partner providers (payments/KYC). We never sell your data.
How long we keep it: For the life of your account and the period required by Philippine laws.
Your Control: You can request access, correction, or deletion via our support channels.

1. Introduction and Scope

Welcome to the Privacy Policy of eeejl. This document describes how we handle personal information for users residing in the Philippines. This policy applies to all interactions with our website, mobile applications, and support services.

Please note that this policy does not extend to third-party websites. If you click on a link that takes you away from our platform, we encourage you to review the privacy practices of those external sites independently.

2. Personal Information We Collect

Account & Identity

Username, email address, phone number, and date of birth to establish your account and verify legal age.

Verification Documents

Government-issued identification and proof of address to fulfill KYC (Know Your Customer) requirements.

Payment Data

Payment method details and transaction history to facilitate deposits and withdrawals in PHP.

Gaming Activity

Game logs, betting history, and win/loss records to manage your balance and ensure fair play.

Technical Data

IP address, browser type, device identifier, and operating system for security and performance optimization.

Communications

Records of your interactions with our support team to resolve queries and improve service.

3. How We Collect Data

We gather information through three primary channels:

Directly from You: Information provided during registration, deposit, and verification processes.
Automatically: Technical data captured via cookies and server logs as you navigate the site.
Partner Providers: Data from our partner payment processors and identity verification services.

4. Why We Use Data

Your data is processed for the following legitimate business purposes:

Account Management: Creating and maintaining your user profile.
Financial Transactions: Processing deposits and withdrawals securely.
Security & Compliance: Verifying age, preventing multi-accounting, and detecting fraudulent activity.
Service Improvement: Analyzing usage patterns to personalize your experience.
Legal Obligations: Complying with gambling regulations and anti-money laundering rules.
Marketing: Sending promotions and updates, provided you have given explicit consent.

5. When We Share Data

We do not sell, rent, or trade your personal data to third parties. We only share information with:

Service Providers: Trusted partners handling payments, identity verification, and technical hosting.
Legal Authorities: When required by applicable law or to respond to a valid legal request from regulatory bodies.

6. How We Protect Data

We implement a multi-layered security strategy to safeguard your information:

Encryption: Use of industry-standard encryption for data in transit.
Access Control: Restricted internal access to sensitive data on a need-to-know basis.
Isolation: Financial data is handled through isolated and secure payment gateways.
Monitoring: Continuous system monitoring to detect and prevent unauthorized access.

7. Cookies and Tracking

We use cookies to enhance your experience and maintain session security. For detailed information on how we use cookies and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on the nature of the data, you have the following rights regarding your information:

Access & Portability

Request a copy of the personal data we hold about you.

Correction

Request the update or correction of inaccurate or incomplete information.

Deletion & Objection

Request the erasure of your data or object to specific processing activities.

Withdrawal of Consent

Opt-out of marketing communications at any time.

To exercise these rights, please contact our support team via the channels available on our Support page.

Note: Even after account closure, we are required by gambling and anti-money laundering regulations to retain specific transaction and identity records.

9. How Long We Retain Data

We store your personal information for the duration of your active account lifecycle. Once an account is closed, we retain necessary data for the timeframe required by applicable law in the Philippines to fulfill legal, auditing, and regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account was created by a minor, we will take immediate action to close the account and remove the associated personal data.

Parents or guardians who believe a minor has registered on our platform should report the account immediately via our Support page.

11. Cross-Border Transfers

To provide a seamless global gaming experience, some of our technical and payment providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates are published on this page. We encourage you to check the "Last Updated" date at the top of this page to stay informed of any changes.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy and the handling of your personal data, please reach out to us through the official communication channels available on our Support page.